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ThriftBooks Ranked #2 in America’s Best Customer Service for 2019 from Newsweek

1199 Days ago

Seattle, WA, Feb. 11, 2019 (GLOBE NEWSWIRE) -- In the category of online booksellers, ThriftBooks is ranked #2 in the America’s Best Customer Service 2019 survey from Newsweek.


Newsweek, in partnership with Statisa, conducted a survey of US companies that exhibit superior customer service, based on real customer feedback. Over 20,000 consumers rated companies on a variety of factors such as customer focus, the quality of communication, technical competence, as well as the accessibility of the company.


In the America’s Best Customer Service 2019 survey, 423 companies were ranked across 141 retail categories by customers who have either made a purchase, used the service, or gathered information about a product or service in the last three years. Each customer gave their evaluation of several brands, totaling more than 130,000 evaluations.


“We love hearing from our customers, whatever it takes to ensure every order at ThriftBooks exceeds their expectations,” said Hugo Munday, Director of Customer Service. “Nothing pleases us more than to know we have found a good home for a book and that our customers appreciate our focus on their ecommerce experience as much as we appreciate their loyalty.”


For more information, visit https://www.newsweek.com/americas-best-customer-service-2019/online-retailers-home-goods and https://www.thriftbooks.com.


About ThriftBooks

Based in Seattle, WA, ThriftBooks is the largest online seller of used books in the world, having sold more than 100 million books since its inception. Founded in 2003 and backed by KCB Management, ThriftBooks operates 8 fulfillment centers in the US that purchase, grade, and distribute used and collectible books. ThriftBooks relies on proprietary software to identify and list books, as well as a sophisticated pricing model that dynamically prices books across a variety of online platforms, including ThriftBooks.com,  Amazon, eBay, and others.


Nicole Cox
253.275.2241 ext 7101

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